The Customer Success Director is responsible for XL’s overall customer success, satisfaction and adoption beginning immediately after the product is delivered. In this role you will ensure that XL delivers on the promised value while building a loyal customer base.
Your focus will be to make every customer wildly successful resulting in long-term loyalty to XL. This includes monitoring customer health, proactively addressing any issues, and driving performance improvements. The expected end result is increased overall customer satisfaction, retention and continuous growth of the XL footprint.